General

What OlivIA is and who it is for

OlivIA is a clinical voice follow-up platform: it automates patient calls —inbound and outbound— to run care protocols consistently and at scale, without losing clinical judgment or traceability.

The agent’s behavior is not hand-coded: it is defined through protocols. A protocol combines a clinical questionnaire (questions with validation) and a conversational flow that decides, on each answer, what to ask next, when to retry, when to escalate, and when to close. Every protocol version is auditable and validated before it goes live.

OlivIA is built for two roles working on the same system: the teams that design protocols and their rules, and the clinical and operational teams that supervise daily execution from the control tower —outcomes, risk signals, alerts, and individual calls—. That split by role reduces friction and speeds up evidence-based improvement.