OlivIA

OlivIA guide to design call protocols, automate patient follow-up, and supervise clinical operations

OlivIA is Omniloy’s clinical voice follow-up platform. Clinical teams design protocols —a questionnaire and its conversational flow—, enroll patients, and schedule calls; a voice agent runs each call following the protocol, and a control tower lets teams review outcomes, risk, and alerts.

This documentation walks through OlivIA end to end: first how a protocol is built, then how daily operations run from the control tower, and finally how to integrate OlivIA with your systems through its API and webhooks.

Documentation map

Overview

What OlivIA is, who it is for, and what it solves day to day.

How it fits together

A call’s journey: from the protocol to the voice call and the control tower.

Protocols & flows

Design questionnaires and conversational flows with nodes, rules, and variables.

Control tower

Clinical operations: inbound and outbound calls, risk, and clinical review.

Integration

Connect OlivIA to your systems (EHR/CRM) through its API and webhooks.

Configuration

Profiles, roles, security, and account settings.