Phrases

System phrases and flow phrases the agent says

Phrases are the messages the agent says to the patient. There are two kinds: system phrases (tied to call events) and flow phrases (steps within the questionnaire).

System phrases

They are tied to specific moments of the call. Each is optional; if a moment has no phrase, the agent improvises or skips it as appropriate.

Event	Moment
session.start	Welcome at the start of the call
session.identity	Patient identity confirmation
session.purpose	Explanation of the call’s purpose
session.teardown	Goodbye / close
amd.result	Message when an answering machine is detected
red_flag.reassurance	Reassurance phrase on a red flag

The opening follows a fixed order: welcome → consent → identity → purpose. The consent message is organization-level and is not edited in the protocol.

Each system phrase can set whether the patient may interrupt it.

Flow phrases

These are spoken steps within the questionnaire flow. Each flow phrase has:

• Its text (localizable per language).
• A per-phrase interruption toggle: whether the patient can cut in while it is spoken.
• At most one conditional rule, which must be always (real branching goes on a decision node).