Conversation detail
Operations
Control: WhatsApp
Operational workspace for WhatsApp conversations
The WhatsApp control workspace is where operators manage conversations that require human intervention. Cases can be prioritized, assigned, and resolved while preserving full conversational context.
This module is useful when operations need fast coordination across roles, especially for urgent situations, scheduling conflicts, and conversations that require supervision.
The detail panel helps teams understand what was said, when it happened, and how the case was resolved, which improves both quality reviews and handovers.