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Omnicare IA is the shared workspace where technical teams and clinical operations teams collaborate to build and run AI automations with control. In practice, the platform covers two complementary layers: the technical layer used to design agents, flows, tools, and integrations, and the operational layer used to supervise outcomes, conversations, and service quality. This documentation is organized so you can move from overview to execution. If your role is technical, start with the Agent Platform pages. If your role is operational, start with the Control Platform modules.

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Documentation map

General

What Omnicare IA is, who it is for, and why the split by role matters.

Two platforms

How the control platform and the agent platform connect in real operation.

Control Platform

Operations focused modules: insights, WhatsApp, calls, and feedback.

Agent Platform

Technical modules for agents, flows, knowledge, tools, and integrations.

Testing and Logs

Pre production validation and global execution traceability.

Configuration

Security, role management, and account webhook settings.

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Platform snapshot

Omnicare IA platform overview
Screenshots in this section come from official product materials and are maintained in /images/omnicare.