Skip to main content
MarIA runs outbound follow up calls using questionnaires agreed with the client. Each campaign is configured with the center’s clinical and operational goals (for example, post visit follow up, adherence checks, or symptom monitoring), and MarIA executes the conversation in a structured way.

​
What MarIA does in outbound calls

  • Proactively calls the patient list defined for the campaign.
  • Runs a guided questionnaire with conversational logic.
  • Records answers and call status for operational traceability.
  • Escalates to human teams when client defined criteria are met.

​
Typical campaign flow

See APIs: Outbound Calls to create and read questionnaires, register webhooks, schedule calls with /api/v1/calls/external-questionnaire, and read results from /api/v1/calls.
The exact campaign setup, questionnaire structure, and escalation criteria are defined during onboarding with the Omniloy team for each client.