> ## Documentation Index > Fetch the complete documentation index at: https://omniloy.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Control: Inbound Calls > Supervision of inbound calls handled by AI Inbound Calls gives teams a complete view of how each call was handled, including status transitions, transcript context, and backend traceability. It is the main operational surface for understanding call quality at interaction level. Teams usually use this view to detect recurring friction points, validate escalation behavior, and identify where flow or prompt adjustments are needed. When combined with Insights and Feedback, this module becomes a strong foundation for systematic quality improvement. Inbound calls panel