> ## Documentation Index
> Fetch the complete documentation index at: https://omniloy.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# MarIA: Reception & Nurse Agent

> MarIA handles patient phone calls and WhatsApp messages, manages appointments with the EHR/HIS and answers questions about centers

Imagine a receptionist available 24 hours a day that responds in seconds, knows every center, and speaks like a person. That's **MarIA**: a conversational agent that attends patients by **phone** and **WhatsApp**, manages appointments with the EHR/HIS, and resolves frequent queries without friction.

## What can MarIA do?

* **Inbound calls (Voice)**: the patient calls and MarIA answers. The agent identifies the need, queries the EHR, and acts: schedules, cancels, or modifies appointments, or simply provides information.
* **WhatsApp**: the patient messages the center's number and MarIA manages appointments and answers FAQs just like on a phone call, in the same conversation thread.
* **Integrated appointment management**: connected to your EHR/HIS, MarIA queries real-time availability, confirms slots, and creates or cancels appointments during the conversation.
* **FAQs about centers and services**: answers frequent questions using your centers' information: specialties, schedules, coverage, and locations.
* **WhatsApp confirmations and reminders**: after scheduling an appointment (by voice or chat), MarIA can send a confirmation and a reminder to the patient via WhatsApp.
* **Outbound calls**: MarIA performs follow up calls using questionnaires agreed with the client for each campaign.

## How does it work?

* **LLM agent architecture**: MarIA uses Omniloy's agent engine, where specialized models combine conversational AI with clear business rules for each task.
* **EHR/HIS integration via webhooks**: MarIA calls your hospital system in real time to get benefits, query available slots, and create or cancel appointments within the conversation.
* **FAQ knowledge base**: indexed documents that feed the agent with information about your centers, services, and coverage to answer accurately.

## Get started

<CardGroup cols={2}>
  <Card title="Authentication and security" icon="shield-halved" href="/maria/en/auth">
    Bearer tokens and HMAC-SHA256 signatures for webhooks.
  </Card>

  <Card title="Inbound calls" icon="phone-incoming" href="/maria/en/flujos-voice">
    How MarIA handles calls and manages appointments in real time.
  </Card>

  <Card title="Outbound calls" icon="phone-outgoing" href="/maria/en/flujos-salientes">
    Proactive patient follow up using client defined questionnaires.
  </Card>

  <Card title="WhatsApp" icon="whatsapp" href="/maria/en/whatsapp">
    Appointment management, FAQs, and notifications via WhatsApp.
  </Card>

  <Card title="EHR/HIS Integration" icon="hospital" href="/maria/en/integraciones-ehr">
    Connect your hospital system for end to end appointment management.
  </Card>
</CardGroup>

<Info>
  **To get access**, contact [support@omniloy.com](mailto:support@omniloy.com) with your organization name and use case. The Omniloy team will provide your credentials and the URL for your development environment.
</Info>